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Terms & Policies


QUESTIONS OR COMMENTS

SoundSentiments™ is always interested in what our customers have to say. If you have any comments, questions or concerns, please contact us at SoundSentiments, Inc., P.O. Box 231052, New York, NY 10023. Tel: 917-821-9504. Email: hello@soundsentiments.com. 

 

TERMS OF USE

All Greeting Cards

- 5 x 7 inches in size.

- FSC certified and printed on 100 lb., 100% post consumer recycled paper using vegetable based inks.

- Includes a recycled white envelope.

- Scratch off label which reveals alpha-numeric download code and easy three-step song redemption instructions on lower left inside page. 

- A QR code on back of the card offers the ability to listen to 30-second sample of the song associated with lyrics/sentiment displayed on the front of the card. 

Payment

Your credit card will be charged 100% of the total order. We accept all major credit cards including Visa, MasterCard, American Express and Discover.

Returns, Exchanges and Refunds

We do not accept returns or process refunds upon receipt of goods ordered by mail or online via www.soundsentiments.com.

We do recognize it is possible an item may be defective or damaged. Incorrectly shipped or damaged orders must be reported within 5 business days from delivery of the order. Defective and damaged cards will exchange for the same product. To make an exchange, you must email hello@soundsentiments.com.

Notice of loss or damage must be filed and all packaging material must be retained for inspection. In these rare cases, please contact us at hello@soundsentiments.com.

Rush Orders

We do welcome rush orders (less than five business days). When a rush order is placed, the 24-hour grace period will be waived. An additional fee of 25% of the order will be added to the wholesale order. Please contact us at hello@soundsentiments.com for details.

Shipping and Handling

- Shipping costs and international customs fees are the responsibility of the customer.

- For shipments within the US and Canada, all orders are shipped via United States Postal Service (unless otherwise requested).

- For shipments outside of the US and Canada, please contact us at hello@soundsentiments.com.

- Notice of loss or damage must be filed with the shipping carrier. All packaging material must be retained for inspection.

Wholesale Orders

Wholesale accounts are available for potential or existing trade customers only. Please visit our wholesale card shop at www.sounsdentiments.com to register and receive details on our wholesale terms. 

Custom Orders

Custom cards with original song compositions and graphic design are available upon request. All sales are final on custom orders. We do provide digital proofs as part of the process. Contact us at hello@soundsentiments.com for more details.

Materials

From time to time, small variations occur in color and texture of the cards. The quality of our product is never compromised; however, we reserve the right to make changes without notifying our vendors.

 

PRIVACY POLICY

General

SoundSentiments™ thinks your privacy is important. Please read this section of our website to learn more about SoundSentiments™ philosophy and privacy policy. We understand that the protection of privacy is a major concern to many of our customers. SoundSentiments™ works hard to gain your trust by selling only the highest quality products, and we want to do everything reasonably possible to keep your trust. To build on our relationship, SoundSentiments™ wants you to understand a little bit about how our website interacts with visitors and how we will use any information gathered when you visit our website. By using our services and viewing this Site, you are consenting to the information collection, use and disclosure practices described in this privacy policy.

Types of Information Gathered

SoundSentiments™ may gather the following types of information: (1) personal information given voluntarily while using a feature of this website, for example, during a registration process or purchase, including name, address, phone number, e-mail address, and financial information, such as credit card number; (2) information gathered as a result of voluntary participation in a survey or poll, or when communicating with our webmaster or customer service; and (3) information gathered automatically when visitors visit our website.

SoundSentiments™ will not sell or otherwise share personally identifying information with other people or non-affiliated companies except to provide services to you at your request, or as required by law. SoundSentiments™ will share this information with certain business partners to provide requested service that we do not provide directly. SoundSentiments™ will only share personally identifying information with these business partners if they agree not to disclose the information to other parties and agree not to use this information to solicit. SoundSentiments™ may disclose specific information upon governmental request, in response to a court order, when required by law, or to protect our or others' rights, property, or safety. We do not provide information to these agencies or companies for marketing or commercial purposes.

SoundSentiments™ may share aggregate data collected through its website that does not personally identify any party with our research partner, and may from time to time share this type data with other business partners.

Also, if you participate in any blog or forum on our Site, any personal information that you post on the website may be shared with other participants in the blog or forum. In any of these situations, the recipient of the personal information may be located in the United States or another jurisdiction that may not provide an equivalent level of data protection to the laws in your home country.

Cookies

SoundSentiments™ may automatically receive and record information on our server logs from your browser, which may include your IP address, SoundSentiments™ cookie information, session time, click path analysis, and the pages you request. SoundSentiments™ will only use this type data in an aggregate form, which does not identify you personally.

Updating Personal Information

SoundSentiments™ understands that you may want to change or access your personal or company information.  To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information.

SoundSentiments™ Use of Information

SoundSentiments™ may use information gathered through its website for the following general purposes: (1) to customize content delivered to you; (2) to contact and provide service to you as well as improve the overall delivery of SoundSentiments™ services; and (3) to conduct research for other purposes related to SoundSentiments™ core business. In no case will SoundSentiments™ use personally identifying information for its own use or the use of any other party, except to provide the services you request or as required by law. SoundSentiments™ only reviews usage of our online content in the aggregate (meaning information summarized into large groups of users with no personally identifying information) to determine the most popular website features and to help us develop new content and service ideas.

Changes to Privacy Policy

SoundSentiments™ may update this privacy policy at any time. If so, SoundSentiments™ will post the updated privacy policy on this site. SoundSentiments™ encourages you to review this privacy policy from time to time for any changes.

International Users

If you are located outside of the United States, please note that this Site may at times be hosted on our computer servers in the United States. Any personal information collected through this Site may be transferred to the United States and other countries that might not provide an equivalent level of protection as the data protection laws in your home country. Your use of this Site or submission of any personal information will therefore constitute your consent to the transfer of your personal information outside of your home country.

Children

Parents should always supervise their children while online. SoundSentiments™ website is not designed nor intended to collect personal information from children under the age of thirteen. So that we may comply with the Children's Online Privacy Protection Act, we ask that children under the age of thirteen not provide any personal information on this website.

Links

This website contains links to other websites not controlled by SoundSentiments™. We have attempted to choose our linked partners with great care; however, SoundSentiments™ is not responsible for the privacy practices of any linked site. You should read the privacy policy of each linked website to understand the related policy. This privacy policy applies solely to information collected through SoundSentiments™ website. In addition, when you browse, they may place their own cookies on your computer and we do not control cookies placed on your computer by third parties whose links appear on our site.

Security

SoundSentiments™ has attempted to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect personal information gathered through this website. This includes compliance with related federal regulations and include use of industry-standard Secure Socket Layer (SSL) encryption to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.