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FAQ


Q: What is SoundSentiments™?

A: SoundSentiments™ is the only traditional greeting card company that gives the gift of an original MP3 song download in every card. 

On the front of each card, there are thoughtful lyrics to a song. Inside every card, there are simple instructions for the card recipient to download the song to their digital music library.

A QR code on the back of the card offers the ability to listen to a 30 second sample of the song associated with the lyrics displayed on the front of the card. This way, the customer can listen to a sample of the song before purchase the card.

Q: Where can I buy SoundSentiments™?

A: SoundSentiments™ cards can be purchased online via our website and at the following retail stores in the NYC and Toronto area. If you have a store in mind that might like to carry SoundSentiments™ cards, please email us at hello@SoundSentiments.com. We ship internationally! 

New York City Area

Toronto Area

Q: Can I download a song directly onto my mobile device?

A: Songs can be downloaded onto desktop and laptop computers and non-iOS mobile devices (e.g. Blackberry, Android and Windows). It is currently not possible to download an MP3 song directly onto an iOS mobile device (e.g. iPhone, iPod Touch, iPad). However, it is possible to listen to the song on an iOS device without saving it to a digital music library. Please visit the Download Your Song Here page for more information or contact us at hello@soundsentiments.com.

Q: How many times can I download a song?

A: A song can be downloaded a maximum of five times per download code.

Q: What should I do if I experience difficulty downloading a song? 

A: Please contact us at hello@soundsentiments.com. We would be happy to assist you. 

Q: What size are your greeting cards?

A: The exact dimensions of a card when folded is 5 x 7 inches.

Q: What are the greeting cards made of?

A: Our cards are made of satisfyingly heavy 100 lb., FSC certified, 100% post consumer recycled paper using vegetable based inks.

Q: Do your greeting cards come with envelope(s)?

A: Yes, every SoundSentiments™ card comes with a crisp white envelope.

Q: I’m a retailer. Can I order SoundSentiments™ cards at a wholesale price?

A: Yes, please set up a wholesale account via the Wholesale Card Shop on our website. Once your account has been registered, you will receive details on our Wholesale Terms and Conditions. If you have any questions, please email us at hello@soundsentiments.com.

Q: Do you accept orders outside the United States and Canada?

A: Yes. We accept international orders. Please contact us at hello@soundsentiments.com to place an order.

Q: How much do SoundSentiments™ greeting cards cost?

A: Our online Individual Card Shop charges $4.99 per card. Our suggested retail price is USD $4.99-5.99.

Q: What type of payment do you accept?

A: Via our online Card Shop, we accept all major credit cards including Visa, MasterCard, American Express and Discover. For phone or in-person orders, we accept cash or check which is due upon delivery of goods. 

Q: What are your shipping methods and fees?

A: All orders to addresses in the United States and Canada are shipped via USPS (unless otherwise requested). For shipments outside the US and Canada, please email us at hello@soundsentiments.com. 

The following shipping fees for the US and Canada are the responsibility of the customer:

-     1 to 24 cards = USD$5.00

-     25 to 49 cards = USD$10.00

-     50 cards or more = USD$20.00

For US customers, where state sales tax has not been charged, state use tax (where applicable) is the responsibility of the customer.
 
Canadian customs and duty, as well as HST / GST are the responsibility of the customer.

Q: Can I track my order?

A: Yes. Once your order has been shipped you will receive tracking information via email.

Q: How long will my order take for delivery?

A: Please allow 5-7 business days for delivery of an order to an address in the US, and 7-10 business days to an address in Canada.

Q: Do you accept rush orders?

A: Yes, we welcome rush orders (less than five business days). An additional fee of 25% of the order will be added to the order. Please contact us at hello@soundsentiments.com for details and to place a rush order.

Q: Do you accept returns, exchanges or refunds? 

A: We do not accept returns or process refunds upon receipt of goods ordered by mail or online via www.soundsentiments.com.We do recognize it is possible an item may be defective or damaged. Incorrectly shipped or damaged orders must be reported within 5 business days from delivery of the order.

Defective and damaged cards will exchange for the same product. To make an exchange, you must email hello@soundsentiments.com.

Notice of loss or damage must be filed and all packaging material must be retained for inspection. In these rare cases, please contact us at hello@soundsentiments.com.

Q: Do you accept custom orders?

A: Yes, we can create custom cards and songs to fit any occasion. We would be pleased to accommodate our corporate customers should they be interested in including a company name or logo on the card. Please email us at hello@soundsentiments.com for more information.

Q: Can I provide you with my own company logo to create in a card?

A: Yes, we can create cards that include a company logo inside the card. This would be considered a custom order and certain guidelines apply. Please email us at hello@soundsentiments.com for more information.  

Q: Can you address and send out my greeting cards for me?

A: No, we’re afraid not. We think the nice thing about sending a greeting card is the fact that the recipient receives a handwritten message from you.

Q:Do you support any charities? If so, which one(s) and why is that important to you?

A: Yes. A portion of proceeds from sales of our Christmas and holiday cards go to support Playing for Change Foundation's global music education programs. Life is a two way street.   

Q: Are your cards eco-friendly?

A: Yes. All SoundSentiments™cards are FSC (Forest Stewardship Council) certified. They are printed on 100% post consumer recycled paper using vegetable based inks.